Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your ceramic item must be in the same condition that you received it—unused, undamaged, and securely repacked in its original protective packaging. You will also need the receipt or proof of purchase.

To Start a Return

You can contact us at support@beeniro.com. Please note that approved returns will need to be sent to the following address:

Travessa da Picadela 106 4500-419 Espinho Portugal

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@beeniro.com.

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Damages and Issues

Due to the fragile nature of ceramics, please inspect your order immediately upon reception. Contact us right away if the item is defective, damaged in transit, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as custom products (like special orders or personalized ceramics). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund as well.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@beeniro.com.